Changes between Version 13 and Version 14 of TroubleshootingWindows


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Timestamp:
01/22/19 22:20:00 (5 years ago)
Author:
admin
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  • TroubleshootingWindows

    v13 v14  
    33For generic, non operating system specific troubleshooting information, check the [[Troubleshooting]] page.
    44
    5 == "Could not find Java on your computer" ==
     5== "Could not find Java on your computer"/"The JVM (...) is damaged" ==
    66
    77Assuming you have actually got Java installed, the problem is probably that it is the wrong word size (number of bits). On 32-bit Windows you should be using the 32-bit version of !WorldPainter (it should have `_32` in the file name), and the 32-bit version of Java. You can download 32-bit Java [[https://www.worldpainter.net/links/jre-win-32|here]] (pick the file ending in `-i586.exe`). On 64-bit Windows, you should be using the 64-bit version of !WorldPainter (it should ''not'' have `_32` in the file name), and the 64-bit version of Java. You can download 64-bit Java [[https://www.worldpainter.net/links/jre-win-64|here]] (pick the file ending in `.exe`).
     8
     9You should always be using the version of Java installed in `Program Files`(not `Program Files (x86)`). On 64-bit Windows, 32-bit Java is installed in `Program Files (x86)`, and is the wrong version.
    810
    911== I can't install !WorldPainter ==